Skip to main content

F.A.Q.

Info

If you don't get your answer on this page please contact us on support@zaack.io!

Does my device alert me when air quality declines?​

Yes, fortunately! Learn more about it with our guide on alert and notifications !

My device is archived, logo is grey, am I still able to export my data?​

No, not through the App anymore. Our data retention policy is detailed as following:

  • Icon_housing_live Your device is online.
  • Icon_housing_off Your device is offline. First check if the device is powered and connected to the internet. If you don’t find the problem please contact our support to get more information.
  • Icon_housing_cold This device is not deployed anymore but you still see the data from before its removal.
  • Icon_housing_archived The device has been off for a period exceeding our data retention policy. Data can no longer be seen in the application, but you can contact Zaack to get a csv of your data.
Data retention

We are keeping your data stored in our Cloud platform, but they can be seen dynamically in our application only for a year. Beyond this period, we will export your archived data on demand, please contact us if needed.

I would like to export my data, how to do it?​

You just have to click on th Export button in the navigation bar to display the form. extract_logo

Export

The opening menu let you export one month of datapoints at max.
The export is asynchronous, after your request you receive an email with a link to download your data.